SalariesWhat the occupation covers
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Official definition from the Standard Occupational Classification, code 43-4051.
The pay range
Pay differs a lot inside one occupation, with experience, employer and place. The table shows where the lines fall.
| Share of workers | A year | A month* | A week* | An hour |
|---|---|---|---|---|
| Lowest 10% earn less than | $31,750 | $2,646 | $611 | $15.27 |
| Lowest 25% earn less than | $36,870 | $3,072 | $709 | $17.72 |
| Median (half earn less, half more) | $44,770 | $3,731 | $861 | $21.53 |
| Top 25% earn more than | $51,780 | $4,315 | $996 | $24.89 |
| Top 10% earn more than | $63,590 | $5,299 | $1,223 | $30.57 |
* Month and week are the yearly figure divided by 12 and by 52, worked out here for convenience. BLS publishes the yearly and hourly figures.
How it compares
The median for all occupations in the United States was $50,980 a year. The median for Customer Service Representatives is $44,770, which is 12% lower. Among the 54 occupations of the field Office and Administrative Support, it ranks number 41 by median pay. With 2,595,750 jobs, it makes up about 167 of every 10,000 jobs in the country.
Customer Service Representatives pay by state
The highest median pay was in Washington ($50,330), California ($49,560) and Massachusetts ($49,120). The lowest was in Puerto Rico ($26,700), Guam ($30,350) and Mississippi ($36,380). The most jobs were in Texas (337,170), Florida (228,000) and California (176,850). The occupation is most concentrated in Arizona, where its share of all jobs is 1.6 times the national share.
No state matches.
| State | Jobs | Median a year | Average a year | Median an hour |
|---|---|---|---|---|
| Washington | 39,760 | $50,330 | $54,140 | $24.20 |
| California | 176,850 | $49,560 | $54,640 | $23.83 |
| Massachusetts | 49,990 | $49,120 | $52,750 | $23.61 |
| Minnesota | 53,340 | $48,800 | $51,750 | $23.46 |
| District of Columbia | 7,550 | $48,250 | $53,850 | $23.20 |
| Delaware | 7,470 | $48,190 | $51,700 | $23.17 |
| Connecticut | 24,490 | $48,090 | $51,860 | $23.12 |
| New York | 141,090 | $48,000 | $52,740 | $23.08 |
| New Jersey | 59,690 | $47,740 | $51,030 | $22.95 |
| Rhode Island | 7,890 | $47,550 | $49,730 | $22.86 |
| Colorado | 38,770 | $47,540 | $50,230 | $22.86 |
| Vermont | 2,870 | $47,500 | $50,250 | $22.84 |
| Oregon | 19,440 | $47,450 | $49,390 | $22.81 |
| New Hampshire | 12,750 | $47,300 | $49,560 | $22.74 |
| Maine | 7,560 | $47,160 | $48,300 | $22.67 |
| Wisconsin | 50,840 | $46,970 | $48,770 | $22.58 |
| Illinois | 100,970 | $46,130 | $48,950 | $22.18 |
| Iowa | 30,100 | $46,090 | $47,740 | $22.16 |
| Arizona | 87,020 | $45,690 | $47,550 | $21.97 |
| Hawaii | 8,010 | $45,650 | $47,130 | $21.95 |
| Ohio | 85,930 | $45,610 | $46,870 | $21.93 |
| Montana | 4,910 | $45,290 | $47,000 | $21.77 |
| Alaska | 2,410 | $45,150 | $47,440 | $21.71 |
| North Dakota | 5,750 | $44,670 | $47,640 | $21.48 |
| Pennsylvania | 94,340 | $44,630 | $46,260 | $21.46 |
| Missouri | 50,530 | $44,190 | $46,470 | $21.24 |
| Michigan | 71,310 | $43,950 | $45,870 | $21.13 |
| Nebraska | 15,340 | $43,940 | $45,100 | $21.13 |
| Idaho | 18,770 | $43,200 | $44,820 | $20.77 |
| Indiana | 44,630 | $43,140 | $45,360 | $20.74 |
| Utah | 44,490 | $43,140 | $44,570 | $20.74 |
| Maryland | 37,740 | $42,830 | $46,100 | $20.59 |
| Tennessee | 59,730 | $42,830 | $44,300 | $20.59 |
| Virginia | 59,850 | $42,730 | $44,960 | $20.54 |
| Wyoming | 2,110 | $42,340 | $44,080 | $20.35 |
| South Dakota | 6,120 | $40,650 | $42,940 | $19.54 |
| Nevada | 32,110 | $40,560 | $42,720 | $19.50 |
| Florida | 228,000 | $40,440 | $43,950 | $19.44 |
| Texas | 337,170 | $40,420 | $43,220 | $19.44 |
| Kansas | 29,200 | $40,320 | $43,100 | $19.39 |
| North Carolina | 89,510 | $40,240 | $43,450 | $19.35 |
| Georgia | 97,850 | $39,630 | $42,940 | $19.06 |
| New Mexico | 16,950 | $39,030 | $42,600 | $18.77 |
| South Carolina | 51,000 | $38,860 | $42,390 | $18.69 |
| Kentucky | 38,630 | $38,700 | $42,440 | $18.61 |
| Oklahoma | 34,460 | $38,650 | $41,740 | $18.58 |
| West Virginia | 9,860 | $38,430 | $42,430 | $18.48 |
| Alabama | 33,290 | $38,400 | $41,290 | $18.46 |
| Arkansas | 20,680 | $37,840 | $41,390 | $18.19 |
| Louisiana | 25,780 | $37,330 | $39,340 | $17.95 |
| Virgin Islands | 320 | $37,140 | $38,810 | $17.85 |
| Mississippi | 20,860 | $36,380 | $38,820 | $17.49 |
| Guam | 720 | $30,350 | $31,960 | $14.59 |
| Puerto Rico | 20,330 | $26,700 | $28,480 | $12.84 |
Sorted by median pay, highest first. "Not published" means BLS did not release that figure for the state, usually because too few employers were surveyed. "$239,200 or more" is the highest value BLS reports in the state tables.
Similar occupations by pay
- Office and Administrative Support Workers, All Other$45,670 a year
- Shipping, Receiving, and Inventory Clerks$45,260 a year
- Office Clerks, General$45,010 a year
- Reservation and Transportation Ticket Agents and Travel Clerks$44,390 a year
- File Clerks$43,600 a year
- Tellers$43,030 a year
Common questions
How much do Customer Service Representatives earn in the United States?
The median pay was $44,770 a year in May 2025, according to the U.S. Bureau of Labor Statistics. The lowest-paid 10% earned less than $31,750 and the highest-paid 10% more than $63,590.
How many people work as Customer Service Representatives?
About 2,595,750 jobs in the United States in May 2025, not counting the self-employed.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. Checked in November 2026. Figures are for employees, before tax, and leave out overtime pay and benefits. They are official statistics, not advice or a pay offer; see bls.gov/oes for the original tables.